-- Catherine Rice, CEO

BTCG Guiding Values

Our primary measure of success is customer satisfaction.
Our focus on solving the issues that face our customers is the single largest factor for us in achieving success, financial or otherwise.

We think and act with a sense of urgency and efficiency.
We not only provide customer solutions that are the highest in quality, but also ones that are timely, addressing their issues in the present.

The marketplace is the driving force behind everything we do.
BTCG focuses on serving our customers and, in the process, gains market share. Success as a company comes foremost from success with our customers; nothing else is acceptable.

At our core, we are a technology company with an overriding commitment to quality.
Technology is our greatest strength. We funnel that strength into developing the solutions that serve our customers’ needs above all else.

We operate as an entrepreneurial organization with a minimum of bureaucracy and a never-ending focus on productivity.
As an entrepreneurial company, we embrace innovation, take prudent risks, and pursue growth by expanding existing business and finding new opportunities. We are constantly striving to move faster, work more efficiently, and spend wisely.

Outstanding, dedicated people make it all happen, particularly when they work together as a team.
At BTCG, we cherish and reward teamwork. Teamwork is the foundation that allows us to deliver value to our customers.

We are sensitive to the needs of all employees and to the communities in which we operate.
The employees at BTCG are our best natural resource. We desire for them to have an environment in which they can grow both professionally and personally and we want the communities in which we do business to become better because of our presence.